Conversational AI in Talent Acquisition assures superior Candidate Journeys
Ben Kaminsky, CEO and Founder – EVA.ai dissects the pressing issues in Talent Acquisition and talks about the transformative potential of Conversational AI to revolutionise Candidate Experience.
From lengthy processes to impersonal interactions, giving the right attention to talent journeys can help craft meaningful candidate experience strategies. With Conversational AI, you could explore new lines of personalisation, and integrate automation into screening, nurturing and interviewing. Pick the insights and ideas for Talent Acquisition leaders covered in the interview below.
- What do candidates want from the candidate experience? What is most important for them?
- Where has bias demonstrated its strongest influence on the candidate experience?
- To what extent should candidate experience be personalised? Is there a 'too far'?
- Where does automation have the most impact and save the most time for the People function?
- Could conversational AI ever get good enough to host the full interview process for industry-specific roles (For example, Retail)? Would candidates accept this?
- How does the role of the recruiter evolve? If sourcing becomes automated, interviewing becomes automated, scheduling becomes automated…what is left?
- What are some of the specific ways to use conversational AI to improve the talent acquisition process?
- How can we measure success of conversational AI initiatives?
- What advice would you give to HR professionals who are considering implementing conversational AI?
