EVABot
The NLP & ML-Powered HCM Conversational Assistant


EVABot integrates directly into your existing HR tech stack, to build context around the information in your database. EVABot utilises this knowledge to automate meaningful, personalised and ML-optimised conversations at scale.


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<small style="font-size: 1.125rem; opacity: 0.7;">EVABot</small><br/>The NLP & ML-Powered HCM Conversational Assistant

One bot, multi-capabilities

Manage and automate all HCM conversation workflows from EVA.

Roles and permission specifications + microservice architecture give EVABot the context to define user segments, funnel stakeholders through pre-defined workflows, automate processes and combine system functionalities through powerful APIs.

EVABot leverages this capability to deliver personalised conversations across social channels, internal mobility systems, talent communities, websites and SMS at scale.

<h2>One bot, multi-capabilities</h2>

Automation first framework

EVABot is domain-trained to understand HCM vocabulary and is preconfigured with flexible talking-point (targets), that function as the building blocks for facilitating a conversational user journey.

During a conversation, EVABot uses queues and provides the user with options to achieve these targets. Clients have full control of EVABot and can modify ‘targets’ and the overarching conversational structure manually or using AI & ML.

<h2>Automation first framework</h2>
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Conversational AI

EVABot leverages machine learning (ML) and natural language processing (NLP) contextualise human language and determine the best way to handle and respond to user input.

Natural Language Processing

EVABot breaks down sentences at the root level, by understanding the quirks of human language and acknowledging there is information or an intent to be parsed.

Machine Learning

EVABot utilises machine learning to learn from human language. The system remembers utterances, analyses them and delivers more accurate responses the more it is used.

Engagement, at scale


EVABot automates the process of engagement, allowing you to customise questions, tone-of-voice, workflows, launch re-engagement campaigns, build skills lists and more, so that you’re always in control.

No code platform

No code platform

Build bot conversations based on ‘targets’ preconfigured for the HCM domain without writing a line of code. Simply drag and drop each node into the dialogue window and automate meaningful engagement scenarios.

Powerful rephrasing

Powerful rephrasing

EVABot powers dynamic conversations that optimise meaningful engagement. Within the HCM portal agents can define multiple utterances to achieve a specific target. EVABot randomises each of these intents (A/B) testing and learns to use the best performing sequence.

Custom targets

Custom targets

Should a conversational target not be available in EVA’s HCM knowledge graph, teams can commission for this skill to be developed and deployed on their client-server, with specifications of its functionality and end-results adhered to during the build.

Error Management

Error Management

EVABot is designed to automate end-to-end conversational workflows. Should there be an issue in the process, agents are immediately notified and can pause the bot to resolve the problem, and press play on EVABot, once the issue been dealt with.

Flexible Integrations

Flexible Integrations

EVABot is engineered at enterprise-standard and is built scale. Integrate EVABot to work alongside your other applications and internal or external databases, legacy tech stacks and practically any LOB systems.

Enterprise-grade security

Enterprise-grade security

EVABot allows admin users to define security parameters for EVABot based on the requirements. These span across five different use-cases: user authentication, user authorisations, multi-factor authentication, one-time authorisation and channel authorisation.

A conversation is a catalyst for innovation

EVABot is engineered to establish processes, build trust and nurture meaningful relationships by purposefully engaging with every stakeholder at every touchpoint.


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Personalise. Automate. Scale.

EVABot plugs into EVA’s contextual knowledge of all logical layers of the HR function and previously disparate systems to drive conversations with every stakeholder.
This gives EVABot the capacity to autonomously processes and manages individual user requests to facilitate personalised user-experiences in real-time and at scale.

Seamless and target-driven conversations

EVABot’s NLP capability allows for the analysis of user requests in real-time and automates the next-step action accordingly.
The powerful layer-on combination of NLU and goal-based engineering allows for the analysis of unstructured user responses and prompts EVABot on how to handle the situation to keep the user on track.

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Reduce churn. Optimise interactions.

EVABot’s integrated ML workflow algorithm determines the best sequences and sentence structures that increase conversion rates and reduce churn in a conversation and allow for the A/B testing of conversation workflows.
EVABot tailors every interaction to adapt to the “best flow of conversation algorithm” – be it an overarching conversation structure or the best way to phrase a question.

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A consistent brand voice

A self-serve panel within the agent interface allows teams to rephrase EVABot questions or responses in real-time without the need of a bot developer.

The ability to optimise each dialogue node within an interaction ensures that every conversation with every stakeholder, down to each word, follows your company’s brand guideline and the your EVP remains consistent at every brand touchpoint.

GDPR processing and management

EVABot supports all GDPR related requests, including full data extraction and GDPR process requests. EVABot can collect, track and update user content, give on-demand access to a privacy policy page and facilitate compliance-related conversations with the end-user.

<h2>GDPR processing and management</h2>

How EVABot plugs into HR 4.0

EVABot implemented alongside EVA’s HR 4.0 solutions suite, empowers HCM function through conversational automation.

EVABot offers people functions and the wider organisation the opportunity to collect, understand, augment and implement opportunities for business growth, by facilitating multiple experience-driven conversations.

<h2>How EVABot plugs into HR 4.0</h2>

DCJ

Digital Candidate Journey

EVABot engages candidates in real-time, starting the screening process, testing eligibility and fit-to-roles while delivering on-demand status updates.
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DEJ

Digital Employee Journey

Optimise employee engagement, Collect feedback, eliminate manual forms or even streamline the employee request process to increase your EVP.
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CA

Cognitive Analytics

EVABot automates report generation by engaging with stakeholders and generating real-time reports and dashboards on-demand.
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How we bring it all together

Analytics
Analytics
Real-time analytics that ensures you and your team start making data-driven decisions.

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RPA
RPA
Get more done in less time with EVA automating your manual tasks and processes.

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Machine Learning
Machine Learning
Use your historical HR data to future proof your strategy today.

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Connect
Connect
Open-ended API’s make it easy to integrate your existing technology stack with EVA.

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