IIn HR, you can’t afford to let technology call all the shots—Too much tech? You lose the human touch. Too little? You fall behind.
The big question on the table—how to balance tech and human connection in HR.
🔥 Can AI automate HR without losing the human touch?
🔥 Which AI tools actually enhance the employee experience—not just automate it?
🔥 How do we build trust in AI while keeping HR human-first?
In a world where AI seems to be the new boss in town, the “Automation with Heart” webinar gave us something refreshingly different: a human-first conversation about tech in HR. Hosted by EVA.ai, with powerhouse guests Saumik De, Programme Advisor – Workforce Planning and Crisis Operations from the United Nations Development Programme (UNDP) and Steve Clabby, Global process owner for Mars Contingent Workforce , this wasn’t your typical “robots will replace recruiters” session. Think of it more like: robots will finally let recruiters do what they love again.
Here’s your sip-sized takeaway:
Personalisation with Purpose
Technology can and should tailor career paths—but it’s not a silver bullet. As Saumik from UNDP emphasized, think of AI as a tool to narrow options, not deliver perfect matches on a platter. When expectations are clearly set, technology becomes a valuable guide—not an overpromised gimmick.
Bridging the Skills Gap
Many experienced recruiters are still mastering Boolean searches, let alone AI prompts. That’s why platforms like EVA are embedding intelligence directly into the experience—making advanced capabilities more accessible.
Clarity Drives Engagement
Whether you’re launching a mobility initiative or matching candidates to jobs, people need to understand the benefit. UNDP saw strong initial participation in a workforce mapping campaign—but engagement dipped when the value of contributing wasn’t immediately clear. The takeaway? Communicate the ‘why’ and deliver visible outcomes.
Keep It Simple, Make It Stick
Sometimes, the most impactful tools are the simplest. From self-scheduling interviews to automated note-taking, Steve pointed out that intuitive, problem-solving tech delivers the highest ROI. Focus on real pain points, and adoption will follow.
Trust Is the Foundation
Webinar polls revealed that many HR teams still feel uncertain about AI adoption. The solution is transparent communication. As Steve put it, the best way to build trust is to “get ahead of the misconceptions” and openly share the purpose, scope, and value of the technology being introduced.
So, if you’re looking to bring AI into HR, start small. Focus on friction points. And don’t forget the “heart” in Automation with Heart—because when tech helps humans thrive, everyone wins.
You can now access the resources, case studies, and demos about how UNDP mapped 23,000 employees’ skills using EVA’s AI Or how recruiters are ditching admin for candidate chemistry.
