Engage & Nurture
EVA ensures every candidate engages with your organisation 24/7, on-demand, in a consistent, personalised fashion at scale. From the conversations, EVA collects data your organisation needs to keep engaged and nurtured the talent pool.
Why EVA Engagement & Nurturing Module?
The EVA approach to candidate engagement is managed via three powerful, seamlessly interchanging modules transforming your talent acquisition experience.
Communication Hub
AI Conversational Assistant
Personalised Candidate Portals
All-in-One Communication Hub
EVA’s Engagement Hub ensures that all stakeholders' communications are centralised and accessible for your entire hiring process. Your recruiting / TA team can have a hive-mind and can take the appropriate action(s) on a candidate to candidate basis. This includes calls and SMS (logs — types and outcomes), emails, Facebook messages, chatbot conversations (via automated campaigns and manual takeover), along with all notes, pipeline/workflow status changes and more.
In-App Calls and Text Messaging
Telephone and SMS are essential channels of communication and conversion. EVA’s VOIP capabilities allow your hiring team to send/receive text messages and phone calls within the platform.
- Build call queues for auto-dial with 1 click
- Send SMS to individuals or multiple candidates at once
- Create text message templates that EVA can automatically send to candidates as they move across the hiring funnel
- Track engagement history with auto-log calls and text activities
- Tag and organise calls based on type (e.g. sending calls), status (e.g. completed) & outcome (e.g. screened, rejected)
- Add notes to SMS during and after call interactions
Automated Email Workflows
Use automation to turbocharge hiring process response rates. Add triggers to your EVA pipeline configurator to automatically send email templates that are customised to each recipient:
- Sync your email inbox so outbound and inbound emails are logged automatically
- Emails built into your RPA workflows are auto-logged with the ability to expand & view
- Manually send emails 1:1 or in bulk to candidates and/or colleagues
- Use in-platform templates with various fill-in parameters to always send customised emails
- Dramatically increase response rates with email personalisation via parameters so your messages stand out
- Never stress about follow-ups again. Enable follow-up engagements to automatically send on your behalf
Chatbot Handoff
Your TA team can watch chatbot conversations in real-time and pause EVA Bot to take over the conversation, then seamlessly switch back to EVA Bot by simply clicking a button.
- EVA Bot immediately notifies a member of your team when it fails to understand or is unable to help the candidate
- Aid the chatbot’s supervised machine learning: accept or reject recruiter responses to candidate questions to teach the chatbot how to respond in the future
- EVA Bot takes the load off your team by scaling conversations automatically, without eliminating the requirement for the human touch
"Thanks EVA!" Engaging Recruiting Experience
EVA Bot is an omnichannel chatbot that engages candidates in personalised conversations. At scale, 24/7, EVA Bot comes pre-configured with hard-wired Natural Language Understanding algorithms. Your team decides though EVA's tone of voice reflects your organisation’s EVP.
EVA Bot’s conversational AI capabilities constantly improve as EVA learns from conversations and is trained over time by you to be better at handling more of your scenarios.
Apply
EVA Bot replaces the static application forms on your career websites and eliminates one-way data exchanges.
- 5-10 minutes application time
- 70-90% application completion rate
- Apply via desktops and mobile devices, without the need to download an app
Screen
EVA Bot helps automate the hiring process when narrowing the top of the recruitment funnel. EVA Bot vets candidates based on the requirements for a specific role or job title mapping out their work experience and skills.
- Assess candidates for a particular role
- Automate screening and CV parsing to allow recruiters to spend their time on top-value tasks.
- Automatically assign prospects to pipelines based on their response to screening questions
- Choose from over 40+ chatbot skills to design custom screening for each job type
Nurture
Design and nurture candidates by building short, mid and long-term engagement strategies that keep talent engaged with your organisation.
EVA Bot's engagement campaigns give your company the ability to drive impact by proactively communicating and utilising the context of each candidate’s interactions personalising every conversation.
- Tailor EVA Bot messages to align with your brand voice
- Plug-in your legacy systems to enrich candidate profiles.
- Define channels (SMS, email, social, etc)
- Deliver a genuinely seamless candidate experience by offering a cohesive omnichannel journey
- Nurture both passive and active candidates
- Share impactful content like videos, employee testimonials and more
Availability and Scheduling
EVA Bot manages candidate availability and can schedule interviews, automating the previously time-consuming process of going back and forth between hiring managers and talent.
- Ascertain a candidate's availability via an engaging, automated chatbot conversation
- Manage hiring manager availability via EVA’s calendar module
- Auto-confirm with interview stakeholders using auto-confirm modules
- Automate and send reminders to stakeholders based on pre-configurations before interviews
- Pre-defined rescheduling workflows
- Utilise EVA’s video interview capabilities or integrate your systems
FAQ
Candidates will always have questions; EVA Bot is capable of delivering answers to FAQ within a conversation. Instead of a candidate having to search for answers or wait for a manual response, answers to FAQ are automated, with responses delivered by EVA Bot.
- Make it easier for candidates to find the info they need
- Build and update your FAQ section without writing a line of code
- Configure and optimise the tone of voice for your FAQ
- Deliver a genuinely seamless candidate experience by offering a cohesive omnichannel journey
- Deliver a better candidate experience with on-demand engagement
- Deploy powerful automation workflows based on outcomes from a FAQ conversation
Talent Portal
EVA Conversational AI engages candidates in a responsive messenger hosted within a branded Talent Portal. From there, candidates can manage their profiles, update their availability, clarify their career goals or aspirations, apply to relevant jobs, keep track of their application statuses, upload their CV, attach documents and get AI-based job and learning recommendations — all via a user-friendly user interface.
EVA helps you go beyond the traditional candidate profile consisting of clinical accounts of work experience, degrees and buzzwords.
- Details: name, DOB, nationality, contact details, address, languages, social links, skills, proficiencies, tags, lists and cover letter
- Work profile: current position, salary and work location; availability and notice period, preferred working hours & more
- Experience: past permanent and interim work history; identifies rehires
- Education/Qualifications: university, degree/certification name and type, and graduation date
- Pipelines: current and previous job workflows and their statuses
- Documents, resumes and attachments: all resumes ever uploaded, licenses, forms and other relevant documentation
Step today into the world of
HR 4.0
HR 4.0
Other complementary modules to achieve Breakout Performance.
Align all your hiring initiatives with EVA's fully integrated talent acquisition technology within one revolutionary platform.
Source & Attract
Search & Match
Engage & Nurture
Screen & Assess
Schedule & Interview
